Support

Have a support issue with Vegas Mate? We want to help. First off, some common questions and answers:

Frequently Asked Questions

• Do you have any videos of the app in action?
  
  We sure do: http://media.ratevegas.com/vegasmate_1_1_0_overview.mov
  
  
• How often is the content updated?
  
  It depends but we try to keep the content up to date all year round. That typically means one update per quarter for content but that's just an estimate. With several new properties opening in Las Vegas over the next two years, there may be special updates to keep you in check with the latest properties.
  
  
• Where does your content come from?
  
  The initial data came from our Web site database (see below) and was then expanded and edited for Vegas Mate. We typically source our data from the hotel operators (PR), the Las Vegas Visitors and Convention Authority's quarterly publications for the travel industry, hotel Web sites and the growing community of Las Vegas related Web sites.
  
  
• What's your background?
  
  We've been publishing our site, RateVegas.com, since 1998. We look forward to providing a quality experience on the iPhone into the future.
  
  
• Does Vegas Mate work without a WiFi or cell connection? Can I use it on an airplane to plan my trip?
  
  Most of the features in Vegas Mate work just fine with out any connection to the Internet. The exceptions are access to the maps and the sending and receiving of reviews to our servers - any reviews created when there is no network connection will be saved and sent when one is available. All of the other content is stored on the device and can be used in 'Airplane Mode'
  
  
• Your rating for xyz hotel/restaurant/club/show is totally off! What gives?
  
  We base our ratings on a combination of factors and try to account for outliers but no rating system is perfect. We're constantly updating our records with each content update as conditions change. If you want to add your two cents, visit our ratings site, RateVegas.com.
  
  
• Some info in your database is just plain wrong. Fix it!
  
  We are constantly reviewing the information included in the application. Perhaps something slipped through. If you find something you think is an error, please email us.
  
  
• I opened a restaurant map and the 'Done' button doesn't work.
  
  This is a known defect in version 1.1.2 of Vegas Mate. It has been fixed for version 1.1.3, a free update on the Apple iTunes App Store.
  
  
• Vegas Mate crashed on me. Arghhhh.
  
  Ok, we spent a lot of time on testing and debugging but maybe we missed something. Please send us as much detail as you can via email.
  
  
• I'd love to see this app for other cities. Any plans?
  
  Maybe. The fact is that to gather all this information is a large task, not to mention keeping it up to date. For any city we tackle, we have to be convinced we can handle the job. I'd love to do a place like Macau - we'll see. If you're interested in licensing the base system to produce your own city, drop us a line.
  
  
• How do I reach you? I have questions/complaints/praise.
  
  Send us email - we check it all the time and respond as much as humanly possible. We want you to love Vegas Mate.